Refund & Cancellation Policy

01Scope and Consumer Rights

This policy distinguishes cancellation of future billing from a refund of a previous payment. We do not offer a general satisfaction or earnings guarantee.

Nothing in this policy limits mandatory consumer protections, statutory warranties, privacy rights, copyright exceptions, or any other right or remedy that applicable law does not allow to be excluded.

02Core: Monthly Billing and Cancellation

Core renews monthly at the rate accepted at checkout. Cancel through your subscription’s billing controls or email themerchantclass@gmail.com from your account email before the next renewal. Include your purchase reference if available. An emailed cancellation is effective when received before renewal; administrative processing delays do not justify another charge.

Access continues until the end of the paid billing period, unless a separate lawful suspension applies. Cancellation does not ordinarily create a partial-month refund. If a charge is taken after an effective cancellation, contact support for correction.

Eligible original founding subscriptions keep $49 USD per month while active. Cancelling and rejoining loses that rate; the then-current rate applies. A cancellation does not reopen a founding place.

03When a Refund Is Considered

Change of mind, unused access, missed participation, or business results below expectations do not ordinarily qualify for a refund. We will review duplicate payments, incorrect charges, charges after an effective cancellation, failure to provide purchased access, and services materially inconsistent with the offer.

Where a service problem can reasonably be corrected, we may offer restoration, rescheduling, or another appropriate remedy, without restricting a refund or other remedy required by law. If TMC cannot supply paid services, we will refund the undelivered portion or the full payment where required. Other exceptional circumstances are assessed fairly on their facts; discretionary relief does not create a general refund guarantee.

04VIP: Fee, Start Date, and Deliverables

VIP is $2,497 USD paid once. It includes four private strategy calls, a personalized execution roadmap, business and implementation reviews, priority implementation support, guided accountability, and VIP learning resources during the first 120 days, plus 12 months of full Core membership.

The program starts on the date agreed in writing at onboarding. Both periods run from that date. Individualized VIP services end after day 120. Continuing Core after month 12 is optional and requires explicit consent at the then-current price.

Launch is projected for Q2 2027, not a guaranteed start date. Applying alone creates no payment obligation. If TMC accepts payment and cannot provide the agreed services or start date, you may request a suitable revised arrangement or a refund for undelivered services, subject to any greater statutory entitlement.

05VIP: Scheduling and Withdrawal

Calls are arranged by mutual availability within 120 days. Email themerchantclass@gmail.com at least 24 hours before a call to request rescheduling. Late cancellations or missed calls may count toward the four included calls, with reasonable exceptions for emergencies. Calls cancelled by TMC are replaced without reducing your entitlement.

Voluntary withdrawal does not ordinarily qualify for a refund solely because you changed your mind or did not use the available support. Non-delivery, material service deficiencies, and statutory withdrawal or refund rights remain covered. Where a partial refund is appropriate, we assess the services actually delivered and explain the calculation; we do not impose an undisclosed cancellation penalty.

06No Performance-Based Refund Promise

The $1,000 VIP revenue objective is a pilot target, not a guarantee. No refund is triggered solely by failure to reach a revenue or profit target. This policy does not override a specific written guarantee or mandatory remedy that applies to your enrollment.

07How to Request a Review

Email themerchantclass@gmail.com with your account email, transaction reference, issue, and requested resolution. Provide relevant evidence if available, but never send a password or full card number. Please report issues promptly; this does not shorten a statutory claim period.

We aim to acknowledge requests within five business days and provide a decision within 15 business days. If more investigation is needed, we will explain the delay. Statutory deadlines take priority. Approved refunds are returned through the original payment method where possible; actual posting time depends on the payment provider and bank.

If you disagree with a decision, reply with the reason and any additional evidence for review. You may also pursue a lawful provider dispute, regulator complaint, or court remedy.